Nicole C. Engard is the Vice President of Community Outreach at ByWater Solutions. She received her MLIS from Drexel University and her BA from Juniata College. Her primary role at ByWater Solutions is to educate librarians about open source software with a focus on the Koha ILS. In addition to her daily responsibilities, Nicole volunteers as the documentation manager for the Koha ILS, as a community moderator on opensource.com and as the chapter lead for ChickTech Austin. Nicole is known