If you do photography professionally, you are going to eventually have a dissatisfied client. It is something that happens to all of us, and it is not even always your fault. So, what can you do when that happens? This excellent video tutorial offers some helpful advice that will make it easier to handle those difficult situations.
Coming to you from Beyond Photography, this great video tutorial discusses how to deal with dissatisfied clients. Though you can’t avoid every tough client, it is important to remember that an ounce of prevention is worth a pound of cure. So many situations like these happen because of miscommunications or mismanaged expectations. This is why a strong and clear contract and discussion of expectations and deliverables before the shoot happens or money is exchanged is so important. This generally results in happier clients and a much smoother process for you. On the other hand, even with all the best preparation, there will be times when something goes wrong with the shoot or despite your best efforts, the client simply is not happy with the results. When that happens, it is never a bad idea to try to appease within reason, but on the other hand, do not be afraid to fall back on your contract if the demands are unreasonable. Check out the video above for the full rundown.